Uninstalling RM CC4 on Windows XP clients
We are taking on more and more schools who are using RM Community Connect who now want to uninstall CC4 and move over to a Windows Vanilla network. This can be quite tricky as RM embeds itself deep into the system and can be very difficult to remove. Usually the best option is to reinstall Windows however this is not always an option (especially if you have a lot of computers and no easy way to re-deploy Windows). We have come up with the below guide on how we recently removed the core parts of RM without having to remove all traces of it or reinstalling Windows. This guide comes as is and is only based on what we have found. Follow this guide at your own risk as we cannot take any responsibility from any problems that occur. We always recommend taking a backup prior to making system changes.
This guide applies to RM CC4 on Windows XP.
1) Log into the machine as the Administrator
2) Go to Services page. You can access this by going to Start -> Run then in the Run window type in services.msc and press enter.
3) This will present you with a list of services and in this list you will see quite a few of them starting with RM. Go into each one of these and set it to “Disabled”. Ensure you do this to all RM services and no others.
4) Go to Add/Remove programs in the Control Panel and uninstall RM OUI Banner and RM My Connect (this is optional but advised).
5) Run the script XP Fix Logon which can be found here.
This will remove the RM branded login page by resetting the default Windows GINA.
6) Restart the computer. You should notice the login page has been reset to default.
7) Run the following command to reset all security policies on the machine
secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
To run this command go to Start -> Run, type in CMD then enter this command (or copy and paste) in the black window that appears.
8) Restart the machine
This should have now removed the core components of CC4 allowing you to either use your computer standalone or adding it to a vanilla Windows network.