The Praestantia website has moved.
We hope you enjoy exploring our website. If you have any questions about the move, please do not hesitate to get in touch.
Since the joining of Praestantia and iCT4 in 2024, we have chosen to transition systems and processes gradually over the first year of us working together.
From 1st January 2026, we will be formally iCT4 so you'll start seeing some changes now in preparation for the switch in the new year. The same friendly team are supporting the same customers in the same way, so it's business as usual really but under a new identity.
The page titled 'Meet the Team' in the menu to the right will provide an introduction to the people you're most likely to be working with across iCT4.
Please read on to find out how these changes affect the way you contact us for support.
Helpdesk
As an iCT4 customer, you've got access to our online helpdesk and knowledgebase system – allowing you to raise incidents online 24/7, track the progress of outstanding work and enquire about additional services.
A larger helpdesk team means that if your dedicated engineer is not available, another member of the team is able to give you the help you need.
From January, we're kindly asking all customers to use help@ict4.co.uk to log a support ticket. You can also contact the team via the peguin icon in the bottom right of your screen or by clicking on the button below.
Zoho Assist
Have you been asked to give us remote access to your machine? Enter the session ID given to you by our support staff into the box below, then run the downloaded file on your machine to give us access!
During this transition, we are asking for your feedback on the level and quality of our service provision. Please click on the link below to fill out a short customer survey.
It began in Cornwall. Now find us in:
Birmingham, Bristol and Avon, Cornwall, Devon, Gloucestershire, Herefordshire, Oxfordshire, Somerset, Wales (Cardiff, Gwent, Newport, Monmouthshire and Powys), Wiltshire, and Worcestershire.