We understand how frustrating it can be when the tech lets you down. Our helpdesk undergoes constant development to make sure we always provide reliable and responsive support for our partner schools and Trusts. 

Our schools get quick and simple direct access to experts on the end of the phone or from their devices. This not only provides essential support when teachers need it most, but also serves as reassurance whilst it is business as usual for any ‘how do I?’ queries. 

Each request is allocated to an dedicated engineer, meaning that you will always be speaking to the same person and we can guarantee that you always speak to a human, no robots or AI chatbots here. 

Schools and Trusts benefit from:

• Responsive reactive help - getting you back up and running as quickly as possible 

• Proactive monitoring – spotting issues before they ocur 

• Fast resolution times - ensuring that work can continue with minimal disruption 

• That human touch – reach us through video call or remote session. This significantly speeds up the resolution process and makes it a much nicer experience for all. 

• Reduced cost – why wait for ‘boots on the ground’, we deal with as much as we can remotely, keeping things cost-effective, speedy and environmentally friendly 

• Always open - our helpdesk system is open 24/7 for logging new issues or checking on progress of outstanding queries.