We invest in our staff through training, internal mentoring, and personal development iniatives.

 We have a variety of benefits packages available to all staff, including healthcare support, well-being support, and leisure centre discount.

 We encourage staff and customers  to reduce their emissions through working remotely, reducing unnecessary travel and sustainable business practices.

 We have a diverse workforce with fair pay structures. We actively track workforce diversity and are proud that 25% of our workforce identify as female, over 30% are aged under 24 or over 50 and at least 30% of the workforce identifies as from racial/ethnic minority background.

 We have a 1-5x ratio between highest and lowest paid employees, signally equitable pay.

Key focus for improvement in 2026:

 We are working towards developing career pathways for key roles within iCT4.

 We foster strong relationships with our schools and encourage our staff to become integral parts of their communities. 

 We  offer paid time off for volunteering, track volunteer hours, and maintain a formal philanthropy statement that allows workers/customers to help select beneficiary charities. Last year we donated X to charity.

 To maintain strong customer stewardship and protections we provide technology, tools, training, safeguarding expertise and deployment support that boosts the operational success of schools and other education‑focused organisations. This includes enabling remote learning for pupils who can’t regularly attend school.

 We directly support organisations that work with underserved groups such as low‑income families, children on free school meals, and young people with special educational needs. We have systems in place to identify and manage potential risks to delivering positive outcomes to these groups.

Key focus for improvement in 2026:

 We want to increase our positive impact on the community, through encouraging more volunteering and investing in more collaborative initiatives.

 We actively monitor, record and manage our carbon and greenhouse gas emissions and have set specific reduction targets; our carbon intensity for Scopes 1 & 2 indicates  comparatively efficient operations.

 We have policies for environmentally preferred practices in virtual offices, ethical marketing, and purchasing of eco-certified consumables for offices.

 Our packaging is recyclable with clear instructions and is non‑toxic, reducing health and environmental impacts for customers and communities.

 We support our customers to maximise the life of a product,  diverting materials from waste streams.

Key focus for improvement in 2026:

 Although we are working towards providing circular and eco- products to customers. There is more work to be done on promoting like-new refurbish tech to customers and providing a reclaimation programme for used products.